Presbyterian College

Dining Services Assessment

Presbyterian College (Clinton, SC) retained Support Service Group, LLC to assess their long-term contractor’s ability to improve student satisfaction, within existing budgetary parameters. In addition to the dining services assessment, SSG provided strategic consultations on the new Presbyterian bookstore and coffee house project and the potential for bundling services under one contractor. As a result of the dining services assessment, a decision was made to continue with the current long-term contractor and a new contract was successfully negotiated.

Bookstore

Presbyterian College selectively sought competitive proposals for the development of a new bookstore scheduled to open early in 2007. Support Service Group, LLC was retained to review the proposals and negotiate the new bookstore agreement. A new bookstore contractor was selected and the contract successfully negotiated.

Facilities Management

Support Service Group, LLC was retained to assess the Presbyterian College facilities management operations. General maintenance, skilled trades, custodial, and grounds departments were assessed and benchmarked against industry standards. An operational improvement plan was implemented with existing department leadership to provide efficiencies and better campus communications protocols.

Annual Retainer

As a result of the successful dining services and bookstore projects, Presbyterian College elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for the first contract year. Presbyterian College has elected to renew the annual retainer agreement through the 2011/2012 academic year.