Baylor University

Dining Services Assessment

Baylor University (Waco, TX) retained Support Service Group, LLC to assess the Baylor Dining Services.  A comprehensive assessment was completed in May 2007.  As a result of the assessment, Baylor's long term (50+ years) dining contract was renegotiated successfully in the Fall 2007.

Custodial Assessment

Baylor University (Waco, TX) retained Support Services Group, LLC in 2009 to assess the long term custodial contract.  As a result of the assessment, Baylor elected to retain SSG to renegotiate its long term custodial contract.  The custodial contract was successfully renegotiated in 2010 on time and on budget.

Multiple Sevices RFP Process

Baylor University (Waco, TX) retained Support Service Group, LLC in 2012 to manage a multiple service RFP (Request For Proposal) process.  The services involved in the process included:

• Dining Services
• Facilities Management
• Energy Management
• Campus Custodial
• Campus Grounds
• Athletic Custodial
• Athletic Grounds/Field Turf Maintenance

In conjuction with technical experts retained by Support Service Group, LLC a comprehensive RFP document was developed for all services.  The RFP process resulted in an award of a master contract covering all services (some sub-contracted) to one contractor in December 2013.  SSG managed the entire process and successfully completed the project on time and on budget.