Solutions

A comprehensive range of consulting services is available to enable you to maximize service levels, while minimizing costs.

Contract Management Consulting

Support Service Group, LLC, through its experience with over 300 management contracts, will assess your current agreements for effectiveness, clarity and fairness. We will recommend strategies for maximizing the results of your current arrangements.

The strategies for re-negotiating your current contracts will be clearly identified to achieve your desired outcomes. Support Service Group, LLC will be your negotiations partner to insure that the process will be completed quickly and to all parties' satisfaction.

Support Service Group, LLC can provide routine ongoing contract monitoring to insure complete compliance with all terms and produce the desired outcomes.

RFP Process Consulting

Support Service Group, LLC through its experience in over 200 RFP processes will design your RFP to allow for a comprehensive, efficient document that provides a fair and balanced comparison of all potential service providers.

We will guide you through the process to insure that all qualified service providers receive the information necessary to prepare concise and complete RFP responses.

The comparative ranking process will enable your evaluation team to efficiently make complete quantitative and qualitative decisions on your service providers. Support Service Group, LLC will be your negotiations partner to insure that the process will be completed quickly and to all parties' satisfaction.

Support Service Group, LLC can provide routine ongoing contract monitoring to insure complete compliance with all terms and produce the desired outcomes.

Strategic Analysis and Planning

Strategies for delivery of support services can vary from in-house operations to complete outsourcing. Your organization has unique goals for your support service departments. To meet these goals requires an evaluation of your current strengths, balanced with your organizational philosophy towards providing services. Current skill levels, available resources, expertise availability and marketplace competitiveness will all be evaluated.

Support Service Group, LLC will assist you in delivering a complete strategy for support service delivery. Using a S.W.O.T. (Strengths, Weaknesses, Opportunities and Threats) analysis, we will design a comprehensive strategy for providing your services.

Support Service Operational Assessment

Support Service Group, LLC will assess your departments current performance using established benchmarks for cost effectiveness and quality. An improvement plan will be developed, with your existing department leadership, to achieve the desired improvement goals. Metrics will be designed to measure improvement in cost and delivery quality on an ongoing basis.

We will provide ongoing support to your staff and leadership to insure continuing focus on improving the results that are the most important to your organization.