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Dining Services Assessment and Benchmarking
Pacific Lutheran University (Tacoma, WA) has always operated all of the campus service departments internally, and does not contract any of its services. SSG conducted a comprehensive assessment of the PLU Campus Restaurants to include resident dining, retail (including an off campus bistro and wine bar), and catering. The current operations were benchmarked against the best-demonstrated contractor managed accounts for financial results, student satisfaction, and operational performance. The assessment included specific areas of focus to insure that the PLU Campus Restaurants stay competitive with the best comparable contractor managed accounts. The project was completed on time and on budget.