Dining Service Assessment and Operaing Plan
Ferrum College (Ferrum, VA) has always operated all of the campus service departments internally, and does not contract any of its services. SSG conducted a comprehensive assessment of the Ferrum Dining Services to include: resident dining, retail, and catering. The current operations were benchmarked against the best-demonstrated contractor managed accounts for financial results, student satisfaction and operational performance. The assessment included specific areas of focus, including a department reorganization, to enable the Dining Services to be competitive with the best comparable contractor managed accounts. The project was completed on time and on budget.