Our Team
David Heidenberg, President
A veteran of the foodservice industry, David has over 35 years of experience in campus dining. As Vice President of two different regions, encompassing over 150 colleges and universities for a major international contractor, David developed a broad and deep understanding of the higher education marketplace. Most recently, David was the executive leading the merger of two divisions for the world’s largest contract management company.
As the dining needs of college students evolve, David's diverse background and skill set ensures that SSG will continue to provide our clients with robust support and cutting-edge solutions. David has a BBS from James Madison in Hotel Restaurant Management, and an MBA from Nova University.
Owen Pruden, Chairman & Founder
Owen has been a leader in the contract management/outsourcing industry for over 40 years. His career includes expertise in sales and marketing, process management, and contract development for the higher education and healthcare markets. Owen has held executive positions with both a regional outsourcing firm and the leading contract management firm in North America.
Prior to founding Support Service Group, Owen was responsible for the corporate development of a startup consulting firm established as a joint venture between a leading international consulting firm and a top three international engineering firm. Owen has a BBA from the University of Kentucky, and an MBA from Mississippi College.
Our Approach:
Every SSG project is led by one of the Principals, and often both are directly involved. This is the most efficient way to insure successful outcomes. David and Owen are the only full time employees of Support Service Group, LLC. Thus, our Clients only pay for active participants, directly working on their project...there is no costly overhead for staff not directly working on a specific Client project.
Usually, projects are satifactorily completed from beginning to end by the Principals alone, with no need for other technical expertise. However, some projects do require specific and more technical support in key areas. SSG utilizes per diem experts, when needed, for these specific areas. In the past, SSG has used per diem experts to assist in project completion in these areas: marketing, survey development, operational support (food and facilities), energy management, athletic field turf management, and bookstore operations. Our extensive network provides access to industry experts to assist the Principals in specific areas, available on a per diem basis, when needed. Thus, our Clients only pay for the specific technical expertise needed to successfully complete their project and then, only for the time spent directly working on their project.